This Website is owned and operated by Lola Says Pty Ltd (ACN 136 390 853) trading as THE DESIGN GIFT SHOP (ABN 96 136 390 853).

It is very important for us that you - as the customer of the The Design Gift Shop - are satisfied with your purchase and that you understand our terms and conditions. Please note that by choosing to trade with The Design Gift Shop you are agreeing to our terms and conditions. The Design Gift Shop reserves the right to amend and update its terms & conditions without prior notice. Please read the following policy regarding duties, custom fees, shipping, returns and exchanges carefully and please read also our Privacy Policy. If you have further questions please email us. (info@thedesigngiftshop.com)

DUTIES AND CUSTOM FEES
At the time your package is delivered, you will be responsible to pay the duties & custom fees based on the value of your items. Please understand that this is a fee that your country charges to the purchasing party for importing products and is not a cost that is paid by the seller. (due to the many different countries and changing fees, we are unable to calculate this into your order.)

RETURN AND EXCHANGE
At The Design Gift Shop we have carefully chosen our gift items for their overall design and manufacturing quality. Our gifts are carefully packed to avoid damage during transportation. If for any reason you are not happy with your purchase or goods being damaged prior to receipt, you may return item(s) in new, unused, pristine and unmarked condition, with all the original packaging in unmarked, saleable condition within 7 days of receipt and we will offer you an exchange, voucher or refund (minus evtl.shipping)  in the value of the merchandise cost. The Design Gift Shop will only carry the cost of shipment when returning goods were damaged prior to receipt only. As proof we need the statement of the shipping company. Any other return will be at the expense of the customer.

Goods must be returned to The Design Gift Shop prior to dispatch of exchange goods or refunds. If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and send it back with a copy of your invoice. We'll notify you via e-mail of your exchange, voucher or refund once we've received and processed the returned item.
 

NEWSLETTERS AND EMAIL MARKETING
By registering to The Design Gift Shop or by joining our newsletter subscriptions you are agreeing to accept promotional emails from time to time. Through the newsletter and promotions we let you know about new product ranges, new brands and special sales or member discounts. If you would prefer not to receive these emails, you can unsubscribe at anytime.

SHIPPING  
Shipping costs are automatically calculated according to the weight and size of your products in order to charge you always only the most economic shipping costs! When you place an order with The Design Gift Shop, you will get an automatic estimation of shipping costs during the check-out process depending on the shipping provider you choose before you confirm your order. We stock all items offered on our website. If goods are not available it is clearly stated on our web site, otherwise we will advise you within two business days. (Our intelligent shopping cart doesn`t allow you to order products which are temporarily not in stock!) In general delivery time is 1 - 5 business days, depending on the chosen carrier and the destination. (In rare occasions gift delivery time frames may vary without notice.) Orders are dispatched upon full payment for goods only. Online credit card payment is credited immediately, bank deposit may take up to two working days, depending on your bank. The Design Gift Shop will not accept responsibility for any loss or damage caused after delivery or for gifts delivered to an incorrect address given to us or to an unattended address where customers opted to have their gifts left at the door if no one is home. If your order hasn’t arrived at the estimated time frame, please contact us and normally we will be able to track your order through our carrier.

FOR FURTHER QUESTIONS PLEASE CONTACT US AT:

THE DESIGN GIFT SHOP
2 Jacksonia Place I Noosaville I QLD 4566 I Australia I +61 (0)7 54741829 I info@thedesigngiftshop.com