This Website is owned and operated by THE DESIGN GIFT SHOP (ABN 95989800640).

It is very important for us that you - as the customer of the THE DESIGN GIFT SHOP - are satisfied with your purchase and that you understand our terms and conditions. Please note that by choosing to trade with The Design Gift Shop you are agreeing to our terms and conditions. The Design Gift Shop reserves the right to amend and update its terms & conditions without prior notice. Please read the following policy regarding privacy, shipping, returns and exchanges carefully and please read also our Privacy Policy. If you have further questions please email us. (info@thedesigngiftshop.com)

RETURN AND EXCHANGE
At THE DESIGN GIFT SHOP, we have carefully chosen our gifts items for their overall design and manufacturing quality. Our gifts are carefully packed to avoid damage during transportation. If for any reason you are not happy with your purchase or goods being damaged prior to receipt, you may return item(s) in new, unused, pristine and unmarked condition, with all the original packaging in unmarked, saleable condition within 7 days of receipt and we will offer you an exchange, refund or voucher in the value of the merchandise cost.

Goods must be returned to THE DESIGN GIFT SHOP prior to dispatch of exchanged goods. If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
THE DESIGN GIFT SHOP will carry the cost of shipment when returning goods were damaged prior to receipt only. Any other return will be at the expense of the customer.

SHIPPING
Usually we stock all items offered on our website. If goods are not available it is clearly stated on our web site, otherwise we will advise you within two business days. (Our intelligent shopping cart doesn`t allow you to order products which are temporarily not in stock!) In general delivery time is 1 - 5 business days, depending on the chosen carrier and the destination. (In rare occasions gift delivery time frames may vary without notice.) Orders are dispatched upon full payment for goods only. Online credit card payment is credited immediately, bank deposit may take up to two working days, depending on your bank. THE DESIGN GIFT SHOP will not accept responsibility for any loss or damage caused after delivery or for gifts delivered to an incorrect address given to us or to an unattended address where customers opted to have their gifts left at the door if no one is home. If your order hasn’t arrived at the estimated time frame, please contact us and normally we will be able to track your order through our carrier.

When you place an order with THE DESIGN GIFT SHOP, upon request we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. 

SECURITY
Using The Design Gift Shop web site is a your sole risk as it is with any other web site too. But we ensure you that we take all the necessary precausions to make shopping with us safe and secure. Your personal information and credit card details are protected by the latest Secure Socket Layer (SSL) technology so you can order online with peace of mind.

Our check-out process is verified and approved by all the major credit card providers and a direct payment option has been added to our site for added convenience for those who chose not to use Credit Card payment.

FOR FURTHER QUESTIONS PLEASE CONTACT US AT:

THE DESIGN GIFT SHOP
8 Aspera Pl I Noosaville I QLD 4566 I Australia I +61 07 54741829 I ks@thedesigngiftshop.com